» SIGN UP (ACCOUNT REGISTRATION)
» SELECTING A HOSTING PLAN
» LOG IN TO YOUR ACCOUNT
» WHAT ARE THE FIRST THINGS I NEED TO DO IN ORDER TO GET MY SITE ONLINE?
» WHAT I HAVE TO DO IN ORDER TO GET MY SITE ONLINE?
» IF I SIGN UP FOR A NEW DOMAIN NAME, DO I OWN IT AND FOR HOW LONG?
» HOW MANY DOMAINS I CAN REGISTER?
» HOW LONG DOES IT TAKE TO SETUP MY DOMAIN NAME?
» WHAT IS DNS AND HOW DOES IT WORK?
» HOW DO I SETUP A WORKING DOMAIN?
» I WANT TO HOST MORE THAN ONE DOMAIN IN MY ACCOUNT. HOW TO DO IT?
» HOW TO CHANGE MY DOMAIN'S DNS RECORDS?
» I HAVE ADDED MY DOMAIN TO YOUR SYSTEM. NOW WHAT?
» I JUST TRANSFERRED MY DOMAIN TO YOUR HOSTING. NOW WHAT?
» WHAT IS A DOMAIN TRANSFER?
» HOW TO USE THE FTP WITH MY ACCOUNT?
» I CAN NOT SEND OUT E-MAILS. WHY?
» WHAT'S FRONT PAGE EXTENSIONS?
» WHAT'S SSL?
» WHAT'S SSI?
» WHERE I CAN USE MY PERL AND PHP SCRIPTS?
» WHERE I CAN CHECK MY VISITORS STATISTICS?
» IS THERE A STREAMING AUDIO/VIDEO SUPPORT ON YOUR SERVER?
» WHAT IS STREAMING AUDIO/VIDEO?

» SIGN UP (ACCOUNT REGISTRATION)

1. Find the 'Order' link in the hosting's main menu and select it to go to the Sign Up page.

2. In the Sign Up page you have to enter the following information about yourself:
Full Name, E-mail (this must be a valid e-mail address of yours), Country (location) and User Name (your account login).
Finally, in the small field below, you have to enter the five symbols (this is due to security reasons).

3. Verify that the information you have entered is correct and click the 'Submit' button to proceed.

4. Follow the error messages and change your details untill the registration is successful.

An e-mail will be sent to your e-mail address with the login information (username and password).

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» SELECTING A HOSTING PLAN

After submitting the Sign Up information You will be referred to a page where you must choose a hosting plan.
Select the desired hosting plan by filling the small empty space in front of it using your mouse.
Click 'Continue' to proceed to the payment form.

Note: Of course you can select your hosting plan anytime later.
For the purpose from the hosting's main menu select 'Members'. Look into the e-mail that has been sent to your e-mail address and use the username and password to log in.
Select it and click 'Continue' to proceed to the payment form.

After seccessful log in you will see the hosting plans again and you will be able to choose the one that'd best suit your needs.

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» LOG IN TO YOUR ACCOUNT

After you have passed the payment procedure you can log in and see the members area of your new account.
As log-in information use the username and password that have been sent to your e-mail address.
When you log in successfully you will see the Web Control Panel and the main menu. Examine the Control Panel and the menu to see what features your account supports. Using the menu you will be able to add, edit ot remove numerous features.

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» WHAT ARE THE FIRST THINGS I NEED TO DO IN ORDER TO GET MY SITE ONLINE?

1. In order to get online, you must setup a virtual host or a domain (if you own one).
2. You must activate the FTP in order to upload your files. You can also use the 'FileManager' for the purpose.
3. You can use the 'Site Studio' site builder to create a web page of yours.
4. If you already have a website created on your hard disk you can upload it into your virtual host or domain directory.
5. In order to set a starting page to the directory you must upload an 'index.html' file (or 'index.cgi', or 'index.php', etc.).

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» WHAT I HAVE TO DO IN ORDER TO GET MY SITE ONLINE?

You account is set up right after you submit the sign-up form. An e-mail will be sent to you including your login information, password and your access information for our Members services.
You can begin uploading files to your new virtual hosting account immediately. You will be given a location to access your site by way of FTP and the Web prior to the completion of your domain registration or transfer.

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» IF I SIGN UP FOR A NEW DOMAIN NAME, DO I OWN IT AND FOR HOW LONG?

By paying the domain registration fee, you license the rights to use the domain name throughout the world for a specific time - usually for a year or two. No matter whether you use it or where you host it you will own it for the registration period.

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» HOW MANY DOMAINS I CAN REGISTER?

As long as you pay for the domain names and use them according the terms of rules of the registrar there will be no problem for you to register as many domains as you need.
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» HOW LONG DOES IT TAKE TO SETUP MY DOMAIN NAME?

After ordering, we will update our internal DNS (domain name servers) within 24 hours. Updating the registrar's DNSes usually takes up to 48 hours. After that it is up to the Internet Service Providers (ISPs) around the world to update their DNS to recognize your domain name.
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» WHAT IS DNS AND HOW DOES IT WORK?

The domain name system (DNS) enables each machine connected on the Internet to be recognized by a domain name. Every computer on the Internet has a unique IP (Internet protocol) address which consists of a string of numbers. Since the IP addresses can be difficult to remember, the DNS allows a familiar string of letters (the 'domain name') to be used instead of the IP address. So instead of typing the IP address' arcane string of numbers you can type, for example, 'www.espn.com.'

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» HOW DO I SETUP A WORKING DOMAIN?

In order to set up your domain you have to do the following:
Log in to your account and from the Web Control Panel menu choose 'Domains'.
Then add your domain name. You can start uploading your domain website but
it will become visible after the activation of the domain.
In order to activate the domain we need you to set the domain name servers
(DNSes) to ours:

Primary DNS: dns1.supremecenter.com [216.65.1.129]
Second DNS: dns2.supremecenter.com [216.65.1.130]

Right after the DNSes are changed your domain name will become active.
The DNS change usually takes from 24 up to 48 hours.

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» I WANT TO HOST MORE THAN ONE DOMAIN IN MY ACCOUNT. HOW TO DO IT?

First check how many 'Available from package' domains you are allowed to use.
If there are any available you can add your domain. You can do that in two ways:
- from the control panel click the 'Add' button which is at the end of the 'Domains' row;
- from the main menu at the left choose 'Domains'
Then type your domain in the field and hit the 'Add' button. After the DNSes have been changed to ours you will be able to use your domains.

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» HOW TO CHANGE MY DOMAIN'S DNS RECORDS?

When you register a domain name, the domain registrar company usually provides you with an account for managing this domain name. You can use this account in order to change the DNS records, the Whois information, etc.
If you do not have such an account, you must contact your domain registrar company with a request for a change of the name servers.You registrar must contact you at the e-mail address that is currently listed on your DOMAIN REGISTRANT form, for your authorization of the transfer. When you receive this e-mail from them simply respond in the affirmative and send it back to them. The transfer takes about 48 hours. Once your account is set up, you will receive a confirmation e-mail, which will include your login information, password, FTP hostname and your access information for our Members Only services.

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» I HAVE ADDED MY DOMAIN TO YOUR SYSTEM. NOW WHAT?

In order to start using your domain you have to change the DNSes with your registrar. The change of the DNSes usually takes up to 48 hours.

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» I JUST TRANSFERRED MY DOMAIN TO YOUR HOSTING. NOW WHAT?

In case the transfer has been successful, you will be able to upload your website into the domain directory.
Just log in to your FTP account using the settings below and upload your website:
Host/server: your.domain.name
Login name: your account login name
Password: your FTP password

You can also update your website using our File Manager.
Just log in to your account and select 'Filemanager' from the menu at the left.

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» WHAT IS A DOMAIN TRANSFER?

A domain transfer is when you move the domain name from one registrar to another. Contact your domain registrar for more information.

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» HOW TO USE THE FTP WITH MY ACCOUNT?

First you should get FTP client. There are many free FTP clients at http://www.tucows.com. Once you download it you have to enter the host you will use to connect. The host is your domain.com or your subdomain.domain.com. The port is 21 and you have to use the same login and password as for the Control Panel.

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» I CAN NOT SEND OUT E-MAILS. WHY?

• The Outgoing (SMTP) server requires authentication. If you are using Outlook Express you should check the box 'My server requires authentication'. In Eudora it is 'Authentication allowed'.
• Your SMTP (outgoing mail server) could be blocked. Here is how to test it:

1. Go to 'Start' -> 'Run' -> type: cmd
2. When the Command prompt appears type: telnet mail.supremecenter.com 25
3. Wait a few seconds. You must see the following: '220 mail.supremecenter.com ESMTP'. This will be OK.
4. If you do not see this message, your SMTP is being blocked. In this case try the following:
- If you are behind a firewall, we may be unable to authenticate you. If you have a personal firewall, try lowering the security.
- Call your ISP and ask if they block people sending through remote SMTP's. Some are doing that, though relatively few.
- You can use your ISP's SMTP server. In your email client, put the SMTP server that you use to send out your ISP email, and your email will still appear with your domain name. Also see the error messages explanations.

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» WHAT'S FRONT PAGE EXTENSIONS?

Microsoft FrontPage is a WYSIWYG (What You See Is What You Get) web building software. FrontPage requires special 'extensions' installed on the server. If you do not have Front Page Extensions installed you will need to do so from your control panel.

In the Web Control Panel from the menu at the left select “Front Page Extensions”. A new page will open and you will be able to select the virtualhost to install FPE to.

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» WHAT'S SSL?

Using SSL Certificates to secure your online transactions tells your customers that you take their security seriously. They will visibly see that their online transaction will be secure, confidential and integral and all this gives them the confidence that you have removed the risk associated with trading over the Internet.
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» WHAT'S SSI?

SSI (Server Side Includes) are directives that are placed within HTML pages, and evaluated on the server while the pages are being served. They let you add dynamically generated content to an existing HTML page without having to serve the entire page via a CGI program or other dynamic technology.
The decision whether to use or not use SSI, and whether to have your page entirely generated by some program, is usually a matter of how much of the page is static, and how much needs to be recalculated every time the page is served. SSI is a great way to add small pieces of information, such as the current time. But if a majority of your page is being generated at the time that it is served, you need to look for some other solution.

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» WHERE I CAN USE MY PERL AND PHP SCRIPTS?

Perl scripts do not require special /cgi-bin/ directory. You can place the Perl and the PHP scripts in any directory you wish.

The path to the Perl is /usr/bin/perl
The path for the Sendmail is: /usr/sbin/sendmail

The required permissions are as follows:
PHP scripts - chmod 755 filename.php
Perl scripts - chmod 755 filemane.cgi

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» WHERE I CAN CHECK MY VISITORS STATISTICS?

Each hosting plan will have Webalizer statistics.
You can access the statistics from the web control panel inside your account.
Just select 'Traffic stats' or 'Bandwidth stats' at the botton of the menu.

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» IS THERE A STREAMING AUDIO/VIDEO SUPPORT ON YOUR SERVER?

You can upload files with .WMA/.MP3/.AVI and all other extensions.
There is a streeming support on the server in case you want to play the content with appropriate software installed on your computer.
In case this feature requires the server being executed as internal streaming processes, we do not support streaming audio or video.

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» WHAT IS STREAMING AUDIO/VIDEO?

A technique for transferring data such that it can be processed as a steady and continuous stream. With streaming, the client browser or plug-in can start displaying the data before the entire file has been transmitted.

For streaming to work, the client side receiving the data must be able to collect the data and send it as a steady stream to the application that is processing the data and converting it to sound or pictures. This means that if the streaming client receives the data more quickly than required, it needs to save the excess data in a buffer. If the data doesn't come quickly enough, however, the presentation of the data will not be smooth.

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